Refund policy

Return & Refund Policy

Last Updated: January 2025

Thank you for shopping with DailyPoloCo.

At DailyPoloCo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer a straightforward return and refund process.

1. Return Eligibility

We offer free returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be returned within 30 days of delivery.
  • Be unused, unworn, and unwashed.
  • Be in their original condition.
  • Include original tags and packaging where applicable.

We reserve the right to refuse returns that do not meet these requirements.

2. Free Return Shipping

DailyPoloCo provides free return shipping for eligible orders worldwide.

Once your return request has been approved, we will provide instructions for returning your item.

Please do not return products without receiving authorization from our support team.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Products damaged due to misuse.
  • Products altered after delivery.
  • Items returned outside the 30-day return window.
  • Final sale or clearance items marked as non-refundable.

4. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Refunds typically appear within 5–10 business days depending on your financial institution.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photographs showing the problem

We will resolve the issue as quickly as possible at no additional cost to you.

6. Exchanges

If you would like a different size or replacement item, please contact our customer support team. Exchanges are subject to product availability.

7. Contact Information

DailyPoloCo

Website: https://DailyPoloCo.site

Email: support@dailypoloco.site

Phone: (604) 864-8011

Address:
414-34909 Old Yale Rd
Abbotsford, BC V3G 2E7
Canada

By placing an order with DailyPoloCo, you agree to this Return & Refund Policy.